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Go and read Marie's tale of woe dealing with her faulty TV set: Mastercare Nightmare (via The Register). Her situation puts me in mind of the hassles I had trying to close my bank account upon leaving the UK (as Meg can attest to), but in a much more hair-tearing and utterly exhausting way. Poor love ... she deserves all the support she can get. Warning to large corporations - pull your customer service socks up (yes, those nice pink frilly ones) or you'll end up facing the wrath of the pissed-off-blog-and-Google-text-ad-enabled punter, in a D-I-Y Watchdog style.
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